A Leading Provider of Multichannel Customer Engagement Contact Center Solutions.
Providing memorable customer experiences begins with finding the right person, for the right job every time.Read more
As a trusted partner, we perform as your brand ambassador and true extension of your organization.Read more
Ensure your customers receive the same experience and message through different channels and devices.Read more
We build on the pillars of simplicity, adaptability and future proofing, ensuring stability and ease of management.Read more
Proprietary online reporting, business intelligence and speech analytics provides access to real time statistics.Read more
OptimumCX is a US-based Intelligent Contact Center with more than 20 years of success in business outsourcing, serving a wide range of industries including Telecommunications, Home Services, Security, Insurance, Legal, Travel/Automotive, Healthcare, Education, Retail, Utilities and Energy, Finance and more.
Our mission is to ensure every customer interaction enhances your brand and creates memorable experiences that build loyalty. Our value separator is our approach to reviewing and analyzing customer interactions and converting data into actionable business insights.
The OptimumCX Difference
With our extensive expertise in customer experience analysis, comprehensive contact center services, and trusted advisor relationships with clients, we perform as your brand ambassador and true extension of your organization.
See Some Records In Numbers
Daily Customer connections
Above Average CSAT Scores
Customer Contacts Recorded
ASA in 30 seconds or less
What Makes Us Different?
Working as a seamless extension of your organization, we deliver exceptional value and service. Our years of experience providing multichannel (phone/email/chat/social media) customer engagement has resulted in a proven track record of supporting clients in high-touch, customer-centric industries.
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