Our Team

We are on a mission to help our clients succeed

The experience, versatility and professionalism of our team is like no other. With over 25 years of experience across a wide range of industries, we have learned how to provide expert advice, clear direction and cost-saving improvements so that you can focus on what you do best. Our service approach is simple; it is based on providing a seamless and precise service solution so that we work in true partnership and become an extension of your business.

We’re changing the game. With OptimumCX you get more of the things you want in a partnership - experience, quality, flexibility, commitment and value with none of the things you don’t. We are an easy to work with team and an even easier to manage provider.

OptimumCX is more than an outsourcer, we are a service center with a philosophy that is woven into each and every partner relationship and customer interaction. We believe that the only way to communicate your brand personality, as enthusiastically as you do, is to become an expert – on your products, customers, policies and procedures. Whatever function we are performing – customer care, technical support, order management, and more – our commitment to your brand comes through every time we connect with your customers.

It is this fundamental philosophy that creates an environment of shared goals and commitment.

The OptimumCX team is lead by our CEO, Peter Claypatch. Peter has been serving as Chief Executive Officer of OptimumCX (formerly Fusion Contact Centers) since February 2013. He previously served as the Chief Financial Officer of Fusion from March 2008 to February 2013. Before 2008, Peter operated a successful CPA firm in Scottsdale, AZ for 10 years. In addition to holding a Bachelor of Science degree in Accounting from Central Washington University and a Graduate Degree from Arizona State University, Peter is CPA certified in the states of Arizona and Nevada.

Together with our operational leaders and customer experience management teams, we drive client strategy and are responsible for overall performance and profitability of our client programs. Every OptimumCX client is assigned a seasoned executive team that includes:

  • Senior Director of Operations
  • Customer Experience Analyst
  • Account Manager
  • Experienced Operations Personnel