Outsourcing through flexibility, collaboration and value.
We took the first call from our Reno, Nevada facility in Spring of 1999. From then until now, we haven’t looked back. Starting with a dedicated team of customer experience champions, we have kept our eye on the future and now OptimumCX has built a growing business on the foundation that every customer contact is an opportunity to create memorable connections and build brand loyalty.
OptimumCX provides services through a work-from-home delivery model from both the United States and Latin America. Together with our data and speech analytics focus, we outperform even the largest competitors in the industry.
OptimumCX provides an onshore (Nevada and Texas) and near-shore (Panama) split of business to assist our clients with cost savings and diversified customer support services. Consistent operational support, highly trained staff and customer management experience at our delivery centers allows us to scale our capabilities as your business needs change.
We encourage you to contact us to learn more about our work-from-home delivey model.