Bridging the gap between big data and actionable insights

Big data presents a world of questions. At OptimumCX, we have answers. Whether helping you assess data points that matter, evaluate customer interactions or design reports based on your specific goals, we leverage data to make your business more successful.

Contact centers have invested significant resources in collecting data but are now faced with the challenge of how to use it to realize ROI. Few can allocate staff and time to data analytics, especially when the task is added to the duties of already over-burdened managers.

Our operational analytics platform is a highly sophisticated software system that collects and reports customer data elements on a call-by-call basis and is second-to-none in the industry. Users can view statistics on a real-time basis via a secure Internet portal, and all authorized personnel including clients, site directors, agents and account management can organize data into customized reports to effectively track call center performance.

Our data analytics platform eliminates the frustration of static summary reports – like Excel files with multiple tabs – by deploying actionable dashboards, scorecards, reports and visual objects that allow drilling, filtering and dynamic data navigation. With OptimumCX tools, all data is in one location, which means you can connect to it from any web-enabled device, anytime, anywhere.

We partner with you in a collaborative environment to analyze and act to improve your customer experience and contact center performance.